FAQ
Q: What can I expect on my first visit?
On your first visit you will need to arrive approximately 15 minutes early so we can get to know your pet, take a tour and discuss services with the Groomer.
On your first visit you will need to arrive approximately 15 minutes early so we can get to know your pet, take a tour and discuss services with the Groomer.
Q: Will I need to bring my pets shot records?
Yes. When you call to set up your appointment we will discuss with you what shots are required (e.g., rabies).
Yes. When you call to set up your appointment we will discuss with you what shots are required (e.g., rabies).
Q: I don't see any prices listed on your website, how much will it cost?
Prices are determined by breed, age of the pet, coat condition, temperament, time required, and type of service. Just give us a call or stop by, we would be happy to give you an estimate based on your pets breed, age and the last time they were professionally groomed.
Prices are determined by breed, age of the pet, coat condition, temperament, time required, and type of service. Just give us a call or stop by, we would be happy to give you an estimate based on your pets breed, age and the last time they were professionally groomed.
Q: Will my dog get to go outside?
No. For the safety of your pet we will not take them outside. Please walk your dog at home prior to arriving. This will ensure your pet is comfortable during the grooming process.
No. For the safety of your pet we will not take them outside. Please walk your dog at home prior to arriving. This will ensure your pet is comfortable during the grooming process.
Q: How long will it take?
Since each pet is different, grooming times will vary due to size, coat condition, behavior, styling and services. In most cases your pet will be ready to go in 1 - 3 hours. We offer "in and out" services and are by appointment only.
Since each pet is different, grooming times will vary due to size, coat condition, behavior, styling and services. In most cases your pet will be ready to go in 1 - 3 hours. We offer "in and out" services and are by appointment only.
Q: Can my dog stay all day?
We do not offer "all day care" but arrangements for your dog to stay longer, if necessary, can be made in advance. (additional fees will apply) If you plan to leave your pet all day or drop off before work and pick up in the afternoon please let us know at check in, additional daycare charges will be added to your bill.
We do not offer "all day care" but arrangements for your dog to stay longer, if necessary, can be made in advance. (additional fees will apply) If you plan to leave your pet all day or drop off before work and pick up in the afternoon please let us know at check in, additional daycare charges will be added to your bill.
Q: Are you cage free?
We are by appointment only so each dog gets one on one specialized time with their groomer and the owner is notified the dog is ready to go as soon as their spa day is complete. While we do offer "cage free" options we still have comfortable kennels for your pets too. We use these kennels to house your pet until you arrive to pick them up, we DO NOT keep pets all day. If you had rather your dog not remain in a kennel while waiting to be picked up please let us know at drop off. In some cases certain dogs are not a good fit for our cage free option, those dogs will be given a bed and a bowl of water in a quiet comfortable kennel to wait for your return.
We are by appointment only so each dog gets one on one specialized time with their groomer and the owner is notified the dog is ready to go as soon as their spa day is complete. While we do offer "cage free" options we still have comfortable kennels for your pets too. We use these kennels to house your pet until you arrive to pick them up, we DO NOT keep pets all day. If you had rather your dog not remain in a kennel while waiting to be picked up please let us know at drop off. In some cases certain dogs are not a good fit for our cage free option, those dogs will be given a bed and a bowl of water in a quiet comfortable kennel to wait for your return.
Q: What products do you use?
We use top of the line shampoos and conditioners derived from natural ingredients. We work hard to check ingredients in our products ensuring your pets safety and will only use the very best. We also have many options for pets with skin and coat issues, allergies or sensitivity to fragrance. In addition to knowing our ingredients, we regularly participate in continuing education to stay on top of the latest trends and best ingredients in the pet product industry.
We use top of the line shampoos and conditioners derived from natural ingredients. We work hard to check ingredients in our products ensuring your pets safety and will only use the very best. We also have many options for pets with skin and coat issues, allergies or sensitivity to fragrance. In addition to knowing our ingredients, we regularly participate in continuing education to stay on top of the latest trends and best ingredients in the pet product industry.
Q: Do you accept walk-ins?
We accept walk-ins for nail trims, however for grooming services we operate by appointment only. Please remember we book up very quickly and scheduling your appointment in advance is always best. Just give us a call and we will be happy to try to accommodate your needs.
We accept walk-ins for nail trims, however for grooming services we operate by appointment only. Please remember we book up very quickly and scheduling your appointment in advance is always best. Just give us a call and we will be happy to try to accommodate your needs.
Q: Do you have a cancellation policy?
Yes. We have a quality over quantity policy so we limit the amount of appointments we accept daily. When you cancel your appointment last minute it is sometimes hard to fill that space and is unfair to those who have been on a waiting list for an appointment. Please give us as much notice as possible if you need to re-schedule your appointment to avoid cancellation fees.
Yes. We have a quality over quantity policy so we limit the amount of appointments we accept daily. When you cancel your appointment last minute it is sometimes hard to fill that space and is unfair to those who have been on a waiting list for an appointment. Please give us as much notice as possible if you need to re-schedule your appointment to avoid cancellation fees.
Q: What if I'm running late for my appointment?
We understand life happens, however, The Classic Canine Pet Spa is designed to be a relaxed atmosphere for pets and employees alike therefore we are by appointment only. Each appointment is scheduled to give us enough time to pamper your pet, running late cuts into this time and the time scheduled for the next pet. If you are going to be late for your appointment please give us a courtesy call as we may have to reschedule your appointment. Please note, last minute reschedules may incur a late fee or rescheduling fee.
We understand life happens, however, The Classic Canine Pet Spa is designed to be a relaxed atmosphere for pets and employees alike therefore we are by appointment only. Each appointment is scheduled to give us enough time to pamper your pet, running late cuts into this time and the time scheduled for the next pet. If you are going to be late for your appointment please give us a courtesy call as we may have to reschedule your appointment. Please note, last minute reschedules may incur a late fee or rescheduling fee.
Q: Where can I find pictures of happy pets that have visited The Classic Canine?
You can find pictures on our Facebook page at:
www.facebook.com/theclassiccaninepetspa
If you would like to add your pets picture simply post it on our page!
You can find pictures on our Facebook page at:
www.facebook.com/theclassiccaninepetspa
If you would like to add your pets picture simply post it on our page!
Still have questions? No problem! Give us a call, we would be happy to answer any questions you might still have.